The use and disclosure of personal data is governed in the United Kingdom by the Data Protection Act 2018 (the Act). Under the Act the Castlebank Care Home is registered as a data controller. In the rest of this privacy notice, is referred to as we or us.

This privacy notice explains:

  • how we collect, store, use, disclose, retain and destroy personal data, including through the website at (those activities are also referred to as processing personal data)
  • the steps we take to ensure personal data we process is protected properly
  • the rights individuals have when we process their personal data

Website Privacy

We will treat information you provide to us in using this website in confidence and we will not disclose it to third parties unless we are required to do so by law, or as explained in this privacy notice.

We gather information about site usage to help the development and improvement of services to the public, and to protect the integrity of our systems from malicious users. We also gather information through the various functions available on the site that allow you to provide us with information (such as online forms and the live-chat function) for the purposes described later in this privacy notice. At the moment this information consists of:

  • information obtained by our content management system to examine what people are searching for, what they find, and occasions where no results are returned, and which does not identify individual users;
  • information provided by users through online forms (for purposes including crime reporting, crime reporting advice and information, anti-social behaviour reporting, ‘Clare’s Law’ applications, road traffic incident reporting, and firearms licence applications) and live-chat functionality, which may identify individual users and other individuals depending on what information users enter (it is possible we will be able to access information you enter on an online form even if you do not submit it, because of the way the website is set up to automatically save part-complete forms periodically)
  • statistical information obtained using Google Analytics which does not identify individual users (more information about this is in the ‘How do we use cookies?’ section of this privacy notice)
  • your IP address and details of which browser you are using, which we record when you use our online forms
    your IP address, used to identify your location if you use any geo-location features on this website, and which we only use to show you relevant content, and which we do not store or share with third parties.

What is personal data?

Personal data is any information we handle that relates to an identified or identifiable natural person. An ‘identifiable natural person’ is anyone who can be identified, directly or indirectly from information, including by reference to a name, identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Our Contact Details and Data Protection Officer

Our Information Compliance Department manages our data protection compliance.

We take our data protection responsibilities seriously. We take great care to ensure we process your personal data properly to maintain your trust and confidence. You can contact our Data Protection Officer if you have any questions or concerns about how we process your personal data.


Data Protection Officer
Castlebank Care Home  26 Castle Bank, Tow Law, Bishop Auckland DL13 4AE

Phone: 01388 731152


Why do we process your personal data?

We have a legal duty to uphold the law, prevent crime, bring offenders to justice, and protect the public. To do this we process your personal information for carrying out a range of activities commonly known as the ‘policing purpose’. These include:

  • preventing and detecting crime
  • apprehending and prosecuting offenders
  • protecting life and property
  • preserving order
  • maintaining law and order
  • assisting the public
  • safeguarding national security
  • defending civil proceedings
  • fulfilling any other police duties or responsibilities arising under common or statute law

We also process personal data for purposes in support of the policing purpose. These include:

  • administration of current and former employees
  • recruitment
  • staff/pension administration, occupational health and welfare
  • insurance management
  • vehicle and transport management
  • payroll and benefits management
  • vetting
  • management of information technology systems
  • legal services
  • information provision
  • licensing and registration
  • pensioner administration
  • performance management
  • sports and recreation
  • procurement
  • planning
  • system testing and fault resolution
  • security
  • health and safety management
    , contractors, and volunteers; property and asset management; financial management; media relations management, complaints handling; research, including surveys; and provision of educational programmes and support.

Whose personal data do we process?

We process information relating to a range of individuals, including:

  • complainants, correspondents and enquirers
  • advisors, consultants and other professional experts
  • suppliers
  • current and former employees, cadets, agents, temporary and casual workers, volunteers, potential members of staff.
  • representatives of individuals in this list, such as parents, other relatives, guardians, beneficiaries and people with power of attorney

What types of personal data do we process?

We may process personal data relating to or consisting of the following categories:

  • personal details (such as name, address and biographical details)
  • family, lifestyle and social circumstances
  • Employment, education and training details
  • racial or ethnic origin
  • political opinions
  • religious or other beliefs of a similar nature
  • trade union membership
  • physical or mental health or condition, both declared and suspected
  • sexual life or sexual orientation
  • offences (including alleged offences)
  • criminal proceedings, outcomes and sentences
  • physical identifiers (including DNA, fingerprints and other genetic or biometric samples)
  • sound and visual images (e.g. from body worn cameras, CCTV or drone footage)
  • financial details
  • goods or services provided
  • licences or permits held (e.g. driving licences or firearms certificates)
  • criminal intelligence
  • information identifying user vulnerability, persistent targeting, and/or hate crime status
  • references to manual records or files
  • information relating to health and safety
  • complaint, incident, and accident details
  • opinions and assessments of officers and staff in relation to individuals dealt with

The types of personal data we process will vary depending on the purpose. We aim to process the minimum amount of personal data necessary for the relevant purpose. You should not assume that we hold personal data in all of the categories identified for every person whose personal data we process.

The categories identified may not be complete as occasionally we may gather personal data in other categories for the purposes described.

Where you provide your information within an online form on our website, you may provide some information which will not be used by Castlebank Care Home. This is because the forms have been developed nationally for all UK Police forces and some forces require more information than others to fulfil their purposes. Cheshire Constabulary will only extract the information which is required from these forms to fulfil our purposes.

Where do we get the personal data we process?

We collect personal data from a variety of sources, including:

  • individuals who visit the website and interact with it (including by filling in and submitting forms), and their relatives, guardians and other persons associated with them
  • businesses (including security companies, and other supplies of goods and services, including processors) and other private sector organisations working with the police in anti-crime strategies
  • voluntary sector organisations
  • local authorities, national and local government departments and agencies (including the Home Office, HM Revenue and Customs, and private safeguarding agencies)
  • other law enforcement agencies and bodies (including international ones)
  • partner agencies involved in crime and disorder strategies
  • legal representatives, prosecuting authorities, courts, and prisons
  • licensing authorities
  • approved organisations and people working with the police
  • ombudsmen and regulatory bodies (including the Independent Office for Police Conduct, and Her Majesty’s Inspectorate of Constabulary and Fire & Rescue Services)
  • auditors
  • Police and Crime Commissioners
  • emergency services
  • current, past or prospective employers of individuals
  • healthcare, social and welfare advisers or practitioners
  • education, training establishments and examining bodies
  • business associates and other professional advisors
  • our employees, agents, and other temporary and casual works
  • persons making enquiries or complaints
  • financial organisations and advisors, and credit reference agencies
  • survey and research organisations
  • trade, employer associations; and professional bodies
  • the media
  • our own CCTV systems and body worn cameras

What is our lawful basis for processing personal data?

Where we process personal data for the purposes of the prevention, investigation, detection or prosecution of criminal offences or the execution of criminal penalties, including the safeguarding against and the prevention of threats to public security our legal basis is that it is necessary for a task which is carried out for the law enforcement purposes. This task will be necessary for the performance of a function, power or duty conferred by an enactment.

Where we process personal data for other non-law enforcement purposes our legal basis for processing will vary depending on the circumstances. Ordinarily, the relevant legal basis is that the processing is:

  • necessary for performing a contract
  • necessary to comply with a legal obligation (including employment law)
  • in the public interest or for official purposes
  • necessary to protect your vital interests
  • in our legitimate interests or the interests of a third party

and on occasion

  • with your explicit consent (which you may withdraw at any time).

What security measures do we use when processing your personal data?

We take the security of all personal data under our control seriously. We comply with our legal obligations regarding security, relevant parts of the ISO27001 Information Security Standard, and where appropriate the College of Policing Authorised Professional Practice guidance on Information Assurance.

We ensure that appropriate policy, training, technical and procedural measures are in place, including audit and inspection, to protect our manual and electronic information systems from data loss and misuse. We only permit access when there is a legitimate reason and under strict guidelines on what use may be made of any personal data contained within them. We continuously manage and enhance our compliance with relevant standards and guidance to achieve adequate and up-to-date personal data security.

What disclosures do we make of your personal data?

We may disclose personal data to a wide variety of recipients in any part of the world (including outside of the United Kingdom and the European Economic Area), including to those from whom we originally obtain personal data. Recipients may include:

  • law enforcement agencies
  • businesses (including security companies, and other supplies of goods and services, including processors) and other private sector organisations working with the police in anti-crime strategies
  • partner agencies working on crime reduction or safeguarding initiatives
  • agencies and other third parties concerned with the safeguarding of and investigation relating to international and domestic national security
  • local authorities, national and local government departments and agencies (including the Home Office, HM Revenue and Customs, the Serious Fraud Office, the Child Maintenance Service, the National Fraud Initiative, and private safeguarding agencies)
  • Police and Crime Commissioners
  • legal representatives, prosecuting authorities, courts, prisons, and other partners in the criminal justice arena;
  • victim support service providers
  • bodies or individuals working on our behalf
  • authorities involved in offender management
  • ombudsmen, auditors and regulatory authorities
  • other bodies or individuals where required under any legislation, rule of law, or court order
  • other bodies or individuals where necessary to prevent harm to individuals
  • the media.

We decide on disclosure case-by-case, disclosing only the personal information that is necessary and proportionate to a specific purpose and with appropriate controls and safeguards in place.

Because of the way the website is set up, all completed online forms are automatically sent securely to the central police IT team responsible for delivery of the National Police Chiefs’ Council Digital Policing Portfolio, as well as us.

If we make disclosures outside of the United Kingdom and the European Economic Area to locations which do not have as extensive data protection laws we ensure that there are appropriate safeguards in place to certify that the personal data disclosed is adequately protected.

How long do we retain your personal data?

We keep your personal data for as long as necessary for the particular purpose or purposes for which we hold it.

All data will be reviewed and deleted in accordance with agreed National Retention periods, which are subject to periodic change.

The NPCC Review Retention and Disposal Schedule 2017 provides the minimum standards for the retention and disposal most of police records


What are your rights over your personal data we process, and how can you exercise them?

Under the Act you have a number of rights that you can exercise in relation to personal data we process about you. You do not have to pay to exercise your rights

We sometimes need to request specific information from you to help us confirm your identity and ensure your authority to exercise the rights.

Right of Access: You can request access to the personal data we hold about you free of charge. Normally we will provide it within one month of receipt of your request unless an exemption applies. You can request access to the personal data we hold about you using the contact details in this privacy notice.

Right to be Informed: You are entitled to be told how we obtain your personal information and how we use, retain, and store it, and who we share it with. This privacy notice gives you that information, as well as telling you what your rights are under the relevant laws.

Right to Rectification: If we hold personal data about you that is inaccurate or incomplete you have the right to ask us to correct it. You can ask us to correct your personal data using the contact details in this privacy notice. We will reply to you within one month unless the request is complex.

Right to Request Erasure: Under certain circumstances you have the right to ask us to delete your personal data to prevent its continued processing where there is no justification for us to retain it. The circumstances most likely to apply are:

  • where holding your personal data is no longer necessary in relation to the purpose for which we originally collected and processed it;
  • where there is a legal obligation to erase the data;
  • where you withdraw your consent to us holding your personal data if we are relying on your consent to hold it.
  • where the holding of your personal data was collected for a law enforcement purpose and infringes any of the data protection principles or safeguards.

The right of erasure does not apply if we are processing your personal data:

  • to comply with a legal obligation
  • to avoid obstructing an official or legal inquiry, investigation or procedure
  • to avoid prejudicing the prevention, detection, investigation or prosecution of criminal offences or the execution of criminal penalties
  • for the performance of a task carried out in the public interest or in the exercise of official authority
  • for the establishment, exercise or defence of legal claims
  • to exercise the right of freedom of expression and information
  • for archiving purposes in the public interest, scientific research, historical research or statistical purposes where erasure is likely to make it impossible to carry out or seriously impair that processing.

If you want to ask us to delete your personal data you can do so using the contact details in this privacy notice. We will respond to you within one month unless the request is complex.

Right to Restrict Processing: Under certain circumstances you have the right to ask us to restrict the processing of your personal data. This may be in cases where:

  • you are contesting the accuracy your personal data while we are verifying the accuracy
  • your information has been unlawfully processed and you oppose its erasure and have requested a restriction instead
  • where we no longer require your personal data but you need it to establish, exercise or defend a legal claim and do not want us to delete it
  • Where we are required to erase personal data but it is required for evidence purposes (law enforcement)

Where it relates to law enforcement and we are unable to ascertain its accuracy. You can ask us to restrict processing of your personal data using the contact details in this privacy notice.

Right to Data Portability: You have the right to obtain and reuse your personal information for your own purposes, transferring it from one environment to another. This right only applies to personal data provided by an individual for non-law enforcement purposes, and where the processing is based on their consent or for the performance of a contract and when that processing is carried out by automated means. If you wish to discuss this right, you can do so using the contact details in this privacy notice.

Right to Object: You have the right to object to:

  • processing based on legitimate interests or performance of a task in the public interest and or exercise of official authority
  • processing of your information for scientific and historical research and statistics
  • direct marketing.

Any objection must be on grounds relating to your particular situation. If you want to exercise your right to object you can do so using the contact details in this privacy notice.

Rights related to automated decision making and profiling: You have the right not to be subject to a decision when it is based on solely automated processing (including profiling) and which produces a legal effect or similar significant effect on you. This right does not apply if the decision is authorised by law, is necessary for entering into or performance of a contract, or is based on your consent. We are unlikely to carry out automated decision making because our processes involve some type of human interaction and decision-making. Profiling is any form of automated processing of personal data intended to evaluate certain personal aspects about you to predict things about you such as your behaviour, interests, movements or performance at work. We do not currently carry out automated profiling. If you have any questions about automated decision-making or automated profiling you can raise them using the contact details in this privacy notice.

Date of last update and changes

We last updated this privacy notice on 10th February 2020. We keep this privacy policy under regular review and update it if any of the information in it changes.